delta-wellness-app

CrewAnchor: Stakeholder Map

A PO doesn’t just own the backlog; they own the conversation between everyone who has a stake in what ships. This maps who those people are for CrewAnchor and what decision rights they’d actually have, using a RACI model (Responsible, Accountable, Consulted, Informed).

RACI by Workstream

Workstream	Product Owner	Engineering Lead	Design	Security/Privacy Review	Crew Advisory Group*
Backlog prioritization	A/R	C	C	C	C
User story & AC authoring	A/R	C	I	I	I
Sprint planning & ceremonies	A/R	R	I	I	n/a
Visual design / UI	C	I	A/R	I	C
Privacy architecture (Zero-Data Vault)	A	R	I	A/R	I
Bulletin board moderation policy	A	C	I	C	A/R
Release go/no-go	A	R	C	R	I

*Crew Advisory Group: a small, rotating panel of actual flight attendants/pilots, not a real org yet, but the kind of stakeholder a PO would insist on having before launch, since no one on the engineering or design side has lived the IRROPS/reporting-anxiety problem firsthand.

Why This Matters (and why it’s not just a chart)

Two rows are worth calling out because they’re where a PO earns their keep, not where they rubber-stamp:

• Privacy architecture is Accountable to the PO, Responsible to Engineering, but Security has A/R too. That’s deliberate; this isn’t a normal feature where the PO just signs off on engineering’s call. The Zero-Data Privacy Vault is the product’s core trust promise, so any change to it needs a second accountable party (Security) who isn’t optimizing for shipping speed, the same way the PO sometimes is.
• The Crew Advisory Group owns moderation policy, not engineering and not the PO alone. A PO who writes community moderation rules without input from the actual community they’re moderating is guessing. This row exists specifically to prevent that guess.

Escalation Path

When Engineering and Design disagree on a UI tradeoff, the PO is the tiebreaker, informed by acceptance criteria already written, not vibes. When Security and the PO disagree on a privacy tradeoff, Security wins by default; the product’s entire value proposition is built on a trust promise that isn’t the PO’s to spend down for velocity.